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Terms & Conditions

1.1 Agreement

By accessing and using Axis Link Exports' website, applications, services, or entering into any agreement with us (whether written or digital), you ("Customer," "You," "Your") agree to be bound by these Terms and Conditions ("Terms"), our Privacy Policy, and all other policies referenced herein.

The following documents are incorporated by reference into these Terms:

  1. Privacy Policy (www.axislink.com/privacy)
  2. Service-Specific Terms (D2C Distribution, Freight Forwarding, Compliance)
  3. Quotation & Proposal Documents (specific to your engagement)
  4. Shipping & Freight Terms (FFFAI standards, FIATA model rules)
  5. Payment Policy (invoicing, credit, payment methods)

These Terms, together with any written agreement you sign with us, constitute the entire agreement between you and Axis Link regarding our services. No verbal agreement, email, or previous communication supersedes these Terms unless explicitly signed by authorized officers.

In case of conflicts, documents apply in this order:

  1. Specific written agreement signed by both parties
  2. Service-specific terms (Freight, Compliance, Distribution)
  3. Quotation or proposal document
  4. These General Terms and Conditions
  5. Our Privacy Policy (for data-related matters)

If any provision is found illegal or unenforceable, that provision is severed, but remaining provisions continue in full force. We may modify the illegal provision to achieve its original intent.

Failure to enforce any provision doesn't constitute waiver of that right. Partial exercise of a right doesn't waive other rights or remedies available.

2. DEFINITIONS

"Axis Link" - Axis Link Exports Private Limited (or its designated subsidiaries)

"Customer" - You or the business entity you represent, requesting services from Axis Link

"Services" - D2C Distribution, Freight Forwarding, Regulatory Compliance, and ancillary services offered

"Goods" - Products, merchandise, or commodities in a shipment

"Shipment" - One or more consignments sent from origin to destination under a single contract

"Invoice" - Our billing document specifying charges and payment terms

"Force Majeure" - Unforeseeable events beyond reasonable control (natural disasters, war, strikes, pandemics)

"Documentation" - Commercial invoices, packing lists, shipping bills, certificates, permits, licenses

"Regulatory Approval" - Government permission, certification, or clearance required for import/export

"Distributor" - Third-party merchant/wholesaler in our network authorized for D2C fulfillment

"Incoterms" - International commercial terms (FOB, CIF, DDP, etc.) defining cost allocation

"Breach" - Failure to comply with obligations under these Terms

"Business Days" - Monday through Friday (excluding Indian public holidays)

3. ELIGIBILITY & AUTHORIZATION

You represent and warrant that:

  1. You are a registered business entity in India
  2. You have valid business license and operational authority
  3. You are authorized to enter into binding agreements
  4. All information provided is true, accurate, and complete
  5. You comply with all applicable laws and regulations
  6. You are not under bankruptcy or insolvency proceedings

We do NOT provide services for:

  1. Prohibited Goods: Weapons, explosives, contraband, hazardous materials (unless properly certified)
  2. Prohibited Activities: Money laundering, terrorist financing, sanctions violations
  3. Prohibited Markets: Countries under international sanctions or embargoes
  4. Illegal Products: Counterfeit goods, stolen items, narcotics, endangered species
  5. Unethical Business: Pyramid schemes, gambling, fraudulent schemes, unlicensed pharmaceuticals

You warrant that:

  1. You are not listed on any sanctions list (UN, OFAC, SIMI, etc.)
  2. Your goods do not originate from sanctioned countries
  3. You will not use our services to violate trade sanctions
  4. You will disclose any sanctions or regulatory investigations

We reserve the right to conduct sanctions screening and deny service if violations are suspected.

You warrant that:

  1. You are 18 years or older (or of legal age in your jurisdiction)
  2. You have full legal capacity to enter into contracts
  3. You are authorized to represent your business entity
  4. Your signatory has proper power of attorney (if applicable)

We may require:

  1. Government-issued business licenses and registrations
  2. Beneficial ownership documentation
  3. Bank references and credit history
  4. Directors' identification and background checks
  5. Compliance certifications and audit reports
  6. Proof of funds for payment

Failure to provide documentation may result in service denial or suspension.

4. SERVICES DESCRIPTION

What We Provide:

  1. Access to our network of 50+ verified distributors across 20+ markets
  2. Market entry strategy and distributor matching
  3. Negotiation support and contract facilitation
  4. Inventory management and order fulfillment
  5. Direct-to-consumer brand control preservation
  6. Sales tracking and performance analytics
  7. Flexible MOQ (Minimum Order Quantity) arrangements

 

What You Get:

  1. Direct distributor relationships (brand control maintained)
  2. Flexible order quantities (starting ₹1L)
  3. Multi-market simultaneous expansion
  4. Real-time inventory and sales visibility
  5. Dedicated distributor support and escalation
  6. Market intelligence and trend insights

 

Service Includes:

  1. Initial market research and brand assessment (8-10 hours)
  2. 3-5 distributor introductions per market
  3. Negotiation and contract support
  4. Documentation and legal review assistance
  5. Performance monitoring and reporting
  6. Quarterly business reviews and optimization

 

Service Excludes:

  1. Actual inventory storage or holding
  2. End-customer service (your brand responsibility)
  3. Product marketing and promotional campaigns
  4. Market entry capital or financing
  5. Regulatory compliance (separate service)

What We Provide:

  1. Complete freight forwarding for export/import shipments
  2. Hybrid logistics model (sea + air + rail combinations)
  3. 10-stage tracking and visibility
  4. Customs clearance and documentation
  5. Cost-optimized routing and consolidation
  6. Insurance and risk management
  7. Destination delivery coordination

 

Includes:

  1. Shipping line booking and consolidation
  2. Customs duty calculation
  3. Documentation preparation (invoices, packing lists, bills of lading)
  4. Port coordination and warehouse management
  5. Duty payment and clearance facilitation
  6. Last-mile delivery to customer facility
  7. Real-time shipment tracking
  8. 24/7 customer support during transit

 

Excludes:

  1. End-customer direct delivery (subject to Incoterms agreed)
  2. Product liability or quality responsibility
  3. Regulatory compliance (separate service)
  4. Parcel services for B2B shipments under 50kg
  5. Hazardous goods (unless certified handlers engaged)

 

Cost Savings Guarantee:
We guarantee minimum 70% cost savings compared to traditional forwarding via:

  1. Direct shipping line relationships (no middlemen)
  2. Consolidation and groupage optimization
  3. Dedicated sourcing for competitive rates
  4. Technology-enabled automation

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind

What We Provide:

  1. Market-by-market regulatory assessment and approval
  2. Import license and certification applications
  3. Document preparation and regulatory compliance
  4. Government liaison and follow-up
  5. Testing and certification coordination
  6. Regulatory monitoring and updates
  7. Approval timeline optimization

 

Includes:

  1. Market research and regulation mapping (30-45 markets)
  2. Regulatory documentation review and preparation
  3. Government agency correspondence and liaison
  4. Laboratory testing coordination
  5. Certificate translation and certification
  6. Ongoing compliance monitoring
  7. Regulatory update notifications
  8. Re-certification and renewal management

 

Guaranteed Timelines:

  1. Market Assessment: 7-10 days
  2. Regulatory Approval: 30-45 days
  3. Alternative Markets: 60+ day expedited routing

 

0% Rejection Guarantee:
If your shipment is rejected after our certification, we:

  1. Cover re-submission costs (up to invoice value)
  2. Arrange alternative markets (if available)
  3. Provide legal remedies if our error caused rejection
  4. Compensate reasonable losses (documented)

texts. Separated they live in Bookmarksgrove right at the coast

We offer integrated packages combining:

  1. Silver Package: D2C Distribution + Compliance (2 markets)
  2. Gold Package: D2C + Freight + Compliance (3-4 markets)
  3. Platinum Package: Full-service global expansion (5+ markets)

Custom service combinations available by quotation.

5. REGISTRATION & ACCOUNT

To register, you must provide:

  1. Legal business name and entity type
  2. Business address and contact details
  3. GST registration number (if applicable)
  4. IEC (Import Export Code) number
  5. Email address and phone number
  6. Authorized signatory details
  7. Bank account information

You are responsible for:

  1. Protecting your username and password
  2. Maintaining confidentiality of access credentials
  3. All activity under your account
  4. Notifying us immediately of unauthorized access
  5. Keeping account information current and accurate

We are not liable for unauthorized access due to your negligence.

We reserve the right to:

  1. Verify all information provided
  2. Request supporting documentation
  3. Conduct background and credit checks
  4. Reject applications that don't meet our criteria
  5. Suspend accounts for compliance violations

Verification may take 3-5 business days.

  1. One account per legal business entity
  2. Separate accounts for different subsidiaries (with documentation)
  3. Duplicate accounts will be terminated without notice
  4. Account consolidation available upon request

Either party may terminate the account:

  1. By Customer: Written notice to 
  2. hello@axislink.com
  3. By Axis Link: 14 days' notice for breach, immediate for prohibited activity

Termination does not affect completed transactions or warranty periods.

Upon termination, you remain liable for:

  1. Payment of outstanding invoices
  2. Breach of confidentiality
  3. Indemnification obligations
  4. Warranty claims related to provided services

6. SERVICE PRICING & CHARGES

Quotations are:

  1. Valid for 15 days from issue (unless stated otherwise)
  2. Subject to availability and market conditions
  3. Not binding until order confirmation
  4. Specific to the scenario described
  5. Excluded from GST (GST applicable separately)

 

Quotations exclude:

  1. GST, customs duty, and other government taxes
  2. Contingency charges (if government increases fees)
  3. Emergency or rush service surcharges
  4. Extraordinary circumstances charges

Service

Pricing Model

Market Entry & Distributor Identification

Fixed fee ₹50,000-100,000 per market

Ongoing Distributor Management

2-3% of gross sales (3-year minimum)

Performance Monitoring & Analytics

Included in management fee

Quarterly Business Reviews

Included

Additional Market Expansion

₹50,000 per new market

Termination/Buyback Assistance

₹25,000 per market

 

Performance-Based Adjustments:

  1. Outperformance bonus: +0.5% commission on 150%+ target achievement
  2. Underperformance threshold: If <50% target achieved, pricing subject to renegotiation
  3. Market expansion discount: 10% discount on 3rd+ market addition

Components:

  1. Freight charges (per kg/cbm, origin-destination basis)
  2. Customs clearance fee (₹2,000-5,000 per shipment)
  3. Documentation fee (₹1,000-2,000)
  4. Port/terminal charges (passed through + 5% service charge)
  5. Insurance premium (customer-paid or company-arranged)
  6. Fuel surcharge (current rates, passed through)
  7. Peak season surcharge (0-15%, if applicable)
  8. Emergency handling surcharge (30-50% premium)

 

All-In Pricing Available:

  1. Single rate including all charges
  2. Fixed rates valid 30 days
  3. Volume discounts: 15%+ shipments/month = 5-10% discount
  4. Annual retainer discounts: 10-15% for ₹25L+ annual commitment

Service

Fee

Single Market Assessment

₹15,000-25,000

Multi-Market Package (3 markets)

₹40,000-60,000

Compliance Documentation Prep

₹10,000-20,000 per market

Government Liaison & Follow-up

₹5,000-10,000

Testing Coordination

At-cost + 10% service charge

Certification & Re-certification

₹8,000-15,000 per certificate

Regulatory Monitoring (annual)

₹5,000 per market

 

Rejection Guarantee:

  1. If rejection occurs due to our error: Full refund of compliance fees + re-submission costs covered

Following charges may apply additionally:

Logistics Charges:

  1. Detention charges: ₹500-1,000 per day (container/warehouse)
  2. Dead freight charges: 50% of freight rate
  3. Empty container repositioning: ₹5,000-15,000
  4. Demurrage: As per port authority rates (₹200-500/day)
  5. Terminal handling: ₹2,000-5,000 per shipment

 

Special Handling:

  1. Hazardous goods surcharge: 25-50% of freight
  2. Over-dimensional cargo: 50-100% additional charge
  3. Temperature-controlled: +₹500-2,000 per day
  4. Fragile/delicate handling: +₹2,000-5,000
  5. White glove delivery: +₹5,000-10,000

 

Rush Services:

  1. 24-hour expedited service: +30% charge
  2. Weekend handling: +50% charge
  3. Emergency weekend: +75% charge
  4. Same-day processing: +100% charge

 

Government & Regulatory:

  1. Customs brokerage: 0.5-1% of duty value (minimum ₹1,000)
  2. Port authority levies: Passed through as-is
  3. Testing fees: At-cost + 10% service charge
  4. Certification fees: At-cost + 15% service charge
  5. Inspection/audit charges: Passed through + service fee
  1. All prices quoted in Indian Rupees (INR) unless otherwise specified
  2. International services use market exchange rates (RBI reference rate)
  3. Currency fluctuation surcharge applies if INR depreciates >2% mid-contract
  4. Payment currency: INR unless written agreement states otherwise

Annual Price Adjustments:

  1. We may increase prices annually by maximum 8-10% (or actual inflation, whichever is lower)
  2. 60 days' written notice required
  3. Increases take effect at next renewal period
  4. You may terminate if increase exceeds 10%

 

Mid-Contract Increases:
Permitted only for:

  1. Government-imposed new taxes or levies (passed through)
  2. Significant carrier increases (>15%) passed through
  3. Fuel surcharge changes based on published indices
  4. Unforeseen cost increases due to market conditions (documented)
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

7. PAYMENT TERMS

You agree to pay all invoices:

  1. Within 30 days of invoice date (standard terms)
  2. By the method specified on invoice (bank transfer, check, card)
  3. In full without deductions, offsets, or withholdings
  4. Unless written agreement specifies different terms

Our invoices will include:

  1. Detailed service description and cost breakdown
  2. GST registration number and tax details
  3. Payment instructions (account details, reference)
  4. Due date and late payment terms
  5. Applicable surcharges or adjustments

We accept:

  1. Bank Transfer: Direct credit to account provided
  2. Check: Made to "Axis Link Exports Private Limited"
  3. Credit Card: Online portal (2% processing fee)
  4. Digital Wallets: GPay, UPI, NEFT (convenience fee applies)
  5. Installments: Available for contracts >₹5L (18% annual interest)

We do NOT accept:

  1. Cash (except office payments for small amounts)
  2. Personal checks from directors
  3. Third-party checks without written authorization

Consequences of late payment:

Days Late

Action

1-7 days

Reminder notice sent

8-15 days

Late fee: 1% per month (12% annual) accrues

16-30 days

Service suspension warning issued

31+ days

Services suspended, legal action initiated

Late Payment Charges:

  1. 1% per month (12% annual) on outstanding balance
  2. Interest compounded monthly
  3. Minimum charge: ₹500 per invoice
  4. Late fees apply until full payment received

GST Treatment:

  1. All prices shown exclude GST (18% standard rate)
  2. GST added to invoice separately (unless exemption applies)
  3. You must provide valid GST registration if registered entity
  4. Unregistered entities bear GST as per law

TDS (Tax Deducted at Source):

  1. If applicable under IT Act 194C or 194O
  2. You must deduct TDS before payment
  3. Provide TDS certificate for our records
  4. We will adjust TDS against subsequent invoices

Customs Duty & Import Taxes:

  1. Duties on imported goods: Your responsibility
  2. Passed through to you per actual payment
  3. Supported by customs documents/receipts
  4. You reimburse within 15 days of invoice

If you dispute an invoice:

  1. Notify within 15 days of issue (in writing)
  2. Specify amount, reason, and supporting documentation
  3. We will investigate within 10 business days
  4. Payment remains due for undisputed portion
  5. Resolved disputes become due immediately

Credit Availability:

  1. First-time customers: No credit (payment upfront)
  2. After 3 months of good payment: Up to ₹10L credit
  3. After 6 months: Up to ₹25L credit (subject to reference checks)
  4. Special arrangements for enterprise customers (case-by-case)

Credit Suspension:

  1. Any late payment >15 days: Credit suspended immediately
  2. Breach of payment terms: Credit reduced by 50%
  3. Multiple violations: Credit revoked, cash-only terms
  4. Reinstatement requires 3 months of perfect payment

Eligible for refund:

  1. Service not performed as quoted
  2. Documented error in invoice
  3. Duplicate charges or overpayment
  4. Service cancellation (less applicable charges)

Non-refundable:

  1. Contingency charges once paid
  2. Rush/expedited service fees (service rendered)
  3. Compliance fees (work performed, even if unsuccessful)
  4. Freight paid (cargo in transit)

Refund Process:

  1. Written request with supporting documentation
  2. Review and approval (10 business days)
  3. Credit to original payment method
  4. Processing time: 5-7 business days (bank dependent)

8. ORDER PLACEMENT & ACCEPTANCE

Orders can be placed:

  1. Online: Via customer portal at www.axislink.com/orders
  2. Email: Sending completed order form to 
  3. orders@axislink.com
  4. Call: Calling our sales team during business hours
  5. In-Person: Visiting our office with authorized representative

 

Required Information:

  1. Service type (Distribution, Freight, Compliance)
  2. Goods description, weight, value, HS codes
  3. Origin and destination details
  4. Timeline and priority requirements
  5. Any special handling or certifications needed

Our Process:

  1. Receipt: You receive order acknowledgment within 24 hours
  2. Verification: We verify availability and feasibility (2-5 business days)
  3. Quotation: Detailed quotation provided with pricing and timeline
  4. Confirmation: Order confirmed only upon your written acceptance and payment

No Binding Order Until:

  1. You accept quotation in writing
  2. Payment is received (or credit terms approved)
  3. Both parties have signed order agreement

We may decline an order if:

  1. Customer doesn't meet eligibility criteria (Section 3)
  2. Goods are prohibited or violate sanctions
  3. Service is not feasible for origin/destination
  4. Market conditions make pricing impossible
  5. Our capacity is at maximum
  6. Documentation is insufficient or fraudulent
  7. Customer has history of non-payment or breach

Decline Notice: Written within 5 business days with reason for refusal

You can modify an order:

  1. Before confirmation: Free modification
  2. After confirmation, before execution: ₹5,000-10,000 change fee
  3. During execution: 50% of service fee as change charge
  4. After partial completion: 75% of service fee as change charge
  5. Cannot modify after shipment dispatched or approval issued

We can modify due to:

  1. Force majeure or unforeseen circumstances
  2. Government regulatory changes
  3. Safety or security risks
  4. Carrier availability changes
  5. Market condition changes (with notice and right to cancel)

You can cancel:

  1. Before confirmation: Full refund of any payment
  2. Within 24 hours of confirmation: 10% cancellation fee
  3. 1-7 days before execution: 25% cancellation fee
  4. 8-14 days before execution: 50% cancellation fee
  5. 15+ days before execution: 75% cancellation fee
  6. After execution has begun: No refund, only balance credits

We can cancel if:

  1. You breach payment terms or eligibility
  2. You provide false information
  3. Goods are prohibited or violate law
  4. Unforeseen circumstances make service impossible
  5. Market makes service commercially unviable

9. SERVICE DELIVERY & TIMELINES

D2C Distribution:

  1. Market assessment: 8-10 business days
  2. Distributor introductions: Days 10-20
  3. Negotiation & contract: Days 20-35
  4. Distributor onboarding: Days 35-45
  5. Total time to first order: 6-8 weeks

 

Freight Forwarding:

  1. Booking confirmation: 24-48 hours
  2. Documentation preparation: 3-5 business days
  3. Port pickup/handoff: 5-7 days
  4. Transit: 7-45 days (depends on route/mode)
  5. Customs clearance: 3-7 business days
  6. Destination delivery: 2-5 business days
  7. Total time: 21-70 days depending on route

 

Compliance Services:

  1. Initial assessment: 7-10 days
  2. Documentation preparation: 10-15 days
  3. Government processing: 15-30 days
  4. Approval receipt: 3-5 days
  5. Total time: 30-45 days (or as quoted)

We guarantee:

  1. D2C: First distributor introduction within 15 days
  2. Freight: Booking confirmation within 24 hours
  3. Compliance: Initial assessment within 10 days
  4. All timelines subject to availability of customer information

If we miss guaranteed timelines:

  1. Service credit: 2-5% of service fees for each week late
  2. Maximum credit: 20% of total fees
  3. Excludes delays due to customer, force majeure, or government

Available for:

  1. Rush freight: 30-50% premium (2-3 day faster)
  2. Express compliance: 50-100% premium (10-15 day service)
  3. Priority distribution: 25% premium (5-7 day faster)

Availability: Depends on capacity and market conditions (not guaranteed)

If delays occur:

  1. We notify you within 24 hours with reason and new timeline
  2. No liability for delays caused by:
    1. Force majeure (war, weather, natural disaster)
    2. Government actions (port strikes, regulatory delays)
    3. Carrier delays (shipping lines, airlines)
    4. Customer delays (documentation, payment)
    5. Third-party actions (customs authority, inspection)

Delays Caused By Us:

  1. Service credit of 2% per week (capped at 20%)
  2. Right to cancel and refund (if >4 weeks late)
  3. No other liability or damages

10. DISTRIBUTOR NETWORK & PARTNERSHIP

Important Distinction:

  1. Distributors are independent third parties, not our employees
  2. We facilitate introductions but don't control distributors
  3. Distributor performance is their responsibility
  4. We provide support but can't guarantee sales or performance

Our Process:

  1. Market research to identify target distributors
  2. Preliminary discussions about your product
  3. Due diligence checks (credit, references, reputation)
  4. Introduction to distributors meeting your criteria
  5. You negotiate directly with selected distributors

 

Our Responsibility:

  1. Provide 3-5 suitable distributor options per market
  2. Assist in contract negotiation
  3. Verify distributor credentials
  4. Facilitate initial relationship setup

 

Your Responsibility:

  1. Final selection decision (we recommend, you decide)
  2. Direct negotiation and contract signing
  3. Ongoing relationship management
  4. Distributor performance monitoring

Distributors operate under:

  1. Their own contracts with you
  2. Our suggested terms (modify as needed)
  3. Applicable commercial law
  4. FFFAI/FIATA standards (where applicable)

Key Distributor Obligations:

  1. Maintain product quality and brand integrity
  2. Honor pricing and margin agreements
  3. Provide sales forecasts and reports
  4. Comply with trademark and IP guidelines
  5. Maintain adequate inventory
  6. Provide customer service

Our Support:

  1. Quarterly distributor performance reviews
  2. Sales analysis and market insights
  3. Issue escalation and resolution
  4. Renegotiation assistance (if underperforming)
  5. Termination and transition planning

 

We Cannot:

  1. Force distributor to achieve sales targets
  2. Terminate distributor contracts (you must)
  3. Guarantee distributor success
  4. Enforce distributor agreements (unless as your agent)

If Disputes Arise:

  1. Initial resolution between you and distributor
  2. We assist in dispute resolution (mediator role)
  3. Escalation to arbitration (if agreed)
  4. Legal action pursued by you (we provide support)

Fee for Dispute Resolution:

  1. First escalation: Included in service
  2. Mediation/arbitration: ₹10,000-25,000 additional (split 50/50)

If you terminate a distributor:

  1. Contract terms govern termination notice period (typically 30-90 days)
  2. Inventory buyback per contract terms
  3. We assist in transition to new distributor (₹25,000 fee)
  4. No liability to us for distributor termination

 

Multiple Distributors:

  1. You can appoint multiple distributors per market
  2. All under your contract management
  3. We support all relationships equally
  4. Territory and exclusivity terms: Your negotiation

11. FREIGHT FORWARDING TERMS

Your Responsibilities:

  1. Package goods according to shipping requirements
  2. Mark goods with proper handling instructions
  3. Provide accurate weight and dimension data
  4. Declare true value of goods
  5. Provide complete HS codes and classifications
  6. Ensure goods comply with destination laws

 

We Provide:

  1. Optimal shipping route and mode selection
  2. Consolidation with other shipments
  3. Tracking and visibility tools
  4. Documentation preparation
  5. Customs liaison and clearance

Documents We Prepare:

  1. Commercial invoices
  2. Packing lists
  3. Bills of lading (FCR, MTO, MAWB, HAWB)
  4. Shipping instructions
  5. Customs declaration forms
  6. Certificate of origin (if applicable)

 

Documents You Provide:

  1. Invoices with product details
  2. Packing details (weight, dimensions, packages)
  3. Proof of origin (manufacturing/trade certificate)
  4. Health & safety certifications (if required)
  5. Insurance certificates (if insured by you)
  6. Any licenses or permits required

 

Discrepancies:

  1. If documentation is incomplete or incorrect, shipment may be delayed
  2. All correction charges borne by you
  3. We not liable for delays due to customer documentation errors

We support all standard Incoterms:

  1. EXW (Ex Works): You arrange from our warehouse
  2. FOB (Free on Board): We deliver to port, you pay freight
  3. CIF (Cost, Insurance, Freight): Fully arranged by us
  4. DDP (Delivered Duty Paid): Complete delivery service
  5. DAP (Delivered at Place): Delivery to destination (pre-clearance)

Default Incoterm: FOB unless quotation specifies otherwise

Cost Allocation by Incoterm:

Incoterm

Freight

Customs Duty

Last-Mile

EXW

Customer

Customer

Customer

FOB

Axis Link

Customer

Customer

CIF

Axis Link

Customer

Customer

DAP

Axis Link

Customer

Axis Link

DDP

Axis Link

Axis Link

Axis Link

We handle hazardous goods ONLY if:

  1. You provide advance notice with complete details
  2. All certifications and permits are obtained by you
  3. Proper packaging per international standards (IMDG, IATA, etc.)
  4. We arrange specialized hazmat handlers
  5. Additional insurance premium is paid

 

Hazardous Goods Surcharge:

  1. Base surcharge: 25-50% of freight charges
  2. Special packaging: ₹2,000-5,000 additional
  3. Specialized handling: ₹5,000-10,000 per shipment
  4. Insurance premium: 5-10% of goods value

 

We are NOT Liable For:

  1. Any loss or damage to hazardous goods
  2. Environmental damage from hazmat incidents
  3. Regulatory penalties from improper hazmat handling
  4. Third-party claims related to hazmat transport
  5. Unless hazmat incident caused solely by our gross negligence

Oversized/Heavy Goods:

  1. Cargo exceeding standard dimensions
  2. Single item >1000 kg
  3. Surcharge: 50-100% of freight charges
  4. May require special equipment and routing

 

Refrigerated/Temperature-Controlled:

  1. Perishables requiring cold chain
  2. Daily surcharge: ₹500-2,000
  3. Minimum 3-5 day transit guarantee
  4. Insurance required (at your cost)

 

High-Value Goods:

  1. Cargo exceeding ₹25L in value
  2. Enhanced security surcharge: 2-5% of value
  3. Full insurance required
  4. Armed escort option: ₹10,000-20,000 additional

Tracking Provided:

  1. Real-time GPS tracking (origin to destination)
  2. 10-stage milestone tracking system
  3. Email/SMS alerts at key stages
  4. Online portal access with documentation
  5. Proof of delivery photos

 

Tracking Updates:

  1. Pickup: Immediately upon collection
  2. Port handling: Within 24 hours
  3. Departure: Within 48 hours of sailing
  4. Transit: Weekly updates minimum
  5. Arrival: Within 24 hours of port arrival
  6. Delivery: With proof of delivery

 

Tracking Limitations:

  1. International segments may have delays
  2. Third-party carrier delays affect visibility
  3. Customs hold periods not under our control
  4. Weekend/holiday delays in updates

Our Responsibilities:

  1. Submit proper customs documentation
  2. Liaison with customs authority
  3. Rectify documentation errors promptly
  4. Arrange inspection if required
  5. Coordinate duty payment
  6. Facilitate goods release

 

Your Responsibilities:

  1. Provide accurate commodity information
  2. Obtain necessary import licenses
  3. Pay applicable customs duties
  4. Provide supporting documentation (certificates, permits)
  5. Pay customs brokerage fees

 

Customs Clearance Fee:

  1. Standard: ₹2,000-5,000 per shipment
  2. Complex classification: ₹5,000-10,000
  3. Inspection/examination: Additional ₹3,000-5,000
  4. Re-filing due to errors: Additional ₹2,000-3,000

 

Clearance Timeline:

  1. Standard goods: 3-5 business days
  2. Food/pharma: 5-10 business days
  3. Restricted items: 10-20 business days
  4. Examination required: +3-5 days

Insurance Options:

  1. No Insurance: Goods at your risk
  2. Limited Liability: We cover up to freight cost (minimal)
  3. Comprehensive Insurance: We arrange, you pay premium (recommended)

 

Standard Insurance Coverage:

  1. Covers: Loss, damage, partial loss, average
  2. Excludes: War, strikes, negligence, undervaluation
  3. Premium: 0.5-1.5% of declared goods value
  4. Minimum premium: ₹500

 

Undervaluation Risk:

  1. If declared value is <actual value, compensation limited to declared value
  2. You must declare true value for proper coverage
  3. We recommend +10% buffer on declared value

 

Insurance Claims:

  1. Claim must be filed within 30 days of delivery
  2. Submit all documentation: invoice, packing list, delivery proof, damage photos
  3. Third-party surveyor may assess damage
  4. Claims processed within 60 days of complete documentation

Reasons for Delays (No Liability):

  1. Weather conditions and rough seas
  2. Vessel mechanical breakdowns
  3. Port congestion and strikes
  4. Customs examination delays
  5. Government regulatory actions
  6. Unexpected route changes
  7. Force majeure events

 

Delays Our Responsibility:

  1. Booking cancellation or postponement by us
  2. Wrong routing selection causing significant delay
  3. Failure to submit customs documents
  4. Failure to arrange promised consolidation

 

Remedy for Our Delays:

  1. Credit 2% per week (max 20% of freight)
  2. Right to cancel and refund (if >4 weeks overdue)
  3. No other compensation unless proven negligence

12. COMPLIANCE & REGULATORY SERVICES

Our Assessment Includes:

  1. Market regulatory requirements analysis
  2. Product classification and HS code verification
  3. Import license and permit requirements
  4. Certification and testing needs
  5. Timeline and cost estimates
  6. Probability of approval

 

Based On:

  1. Government databases and regulations
  2. Industry standard practices
  3. Historical approval patterns
  4. Our experience in the market

 

Limitations:

  1. Not a legal opinion
  2. Government can change regulations anytime
  3. Assessment is advisory (not binding on government)
  4. You must verify with government before proceeding

We Prepare:

  1. Application forms and government submissions
  2. Technical documentation and specifications
  3. Test reports and certification attachments
  4. Declarations and affidavits
  5. Correspondence with government agencies

 

Quality Standards:

  1. Complete, accurate, legally compliant
  2. Government-approved formats and language
  3. Proofread for errors and omissions
  4. Organized for efficient government review

 

Revisions:

  1. Unlimited revisions included in service fee
  2. Changes to product/spec: May increase fees

Our Actions:

  1. Submit applications on your behalf (as your agent)
  2. Follow-up with government agencies
  3. Respond to government information requests
  4. Attend meetings/inspections if required
  5. Facilitate testing and examination
  6. Obtain and collect approvals and certificates

 

Timeline:

  1. Initial submission: 3-5 business days
  2. Follow-ups: Every 10 days (minimum)
  3. Government response times: Their timeline (we cannot control)

Promise:

If your product is rejected after our certification, Axis Link will:

  1. Refund 100% of compliance service fees, OR
  2. Cover cost of re-submission and re-application, OR
  3. Identify and arrange alternative approved markets

 

Conditions of Guarantee:

  1. You followed our documentation exactly
  2. You provided complete and accurate information
  3. Rejection was due to regulatory requirement, not product quality/safety issue
  4. You notify us within 30 days of rejection
  5. You provide government rejection letter

 

NOT Covered:

  1. Rejection due to inaccurate product information you provided
  2. Change in regulations after approval obtained
  3. Rejection due to product quality or safety failure
  4. Rejection for which government provides legitimate reason
  5. Rejection where our documentation had material error (rare)

For Products Requiring Testing:

  1. We identify approved testing laboratories
  2. Negotiate testing costs and timeline
  3. Arrange sample submission and testing
  4. Collect test reports and certifications
  5. Translate certificates if needed
  6. Submit to government with application

 

Testing Costs:

  1. Laboratory fees: Passed through at-cost
  2. Service charge: 10% of lab fees (minimum ₹5,000)
  3. Courier/handling: ₹2,000-5,000
  4. Certification/translation: ₹5,000-10,000

 

Testing Timeline:

  1. Simple tests: 5-10 days (lab processing)
  2. Complex tests: 10-20 days
  3. International testing: 20-30 days
  4. Re-testing if failed: Additional 5-10 days

Ongoing Compliance Monitoring:

  1. Annual regulatory update review
  2. Changes in regulations notification
  3. Certificate expiry tracking
  4. Renewal reminder 90 days before expiry
  5. Re-certification assistance

 

Annual Monitoring Fee:

  1. ₹5,000 per market (included if active D2C/freight services)
  2. Covers regulatory tracking, updates, expirations
  3. Does not include re-certification (separate fee if needed)

13. CUSTOMER RESPONSIBILITIES

You warrant that all information provided is:

  1. Accurate, complete, and truthful
  2. Current and kept up-to-date
  3. Obtained from legitimate sources
  4. Not confidential or restricted
  5. Not violating any third-party rights
  6. Compliant with all applicable laws

 

You assume liability for:

  1. False or misleading information
  2. Outdated information not promptly updated
  3. Information obtained fraudulently
  4. Information violating third-party rights
  5. Any consequences of inaccurate information

You must:

  1. Pay all invoices by due date
  2. Pay in full amount without deductions
  3. Provide payment details and remittance details
  4. Maintain sufficient funds for payment
  5. Notify us immediately of payment issues

 

Failure to pay:

  1. Stops our services immediately
  2. Results in penalties and interest charges
  3. May result in legal action
  4. Prevents future credit extension

You are responsible for ensuring:

  1. Products comply with destination country laws
  2. You have all necessary licenses and permits
  3. No laws are violated by use of our services
  4. Products are not prohibited or restricted
  5. You comply with all export-import regulations
  6. You follow trade sanctions and restrictions

 

We are NOT responsible for:

  1. Verifying your legal compliance
  2. Advising on legal requirements
  3. Consequences of your non-compliance
  4. Regulatory penalties you face

You must provide:

  1. Complete, accurate documentation
  2. HS codes and product classifications
  3. Weight and dimension data
  4. Commercial invoices and packing lists
  5. Certifications and permits
  6. Any requested additional information

 

Timely Submission:

  1. Documentation submitted within timeframes specified
  2. Delays in documentation delay our service delivery
  3. Resubmission of documentation may incur charges

Your Responsibilities:

  1. Package goods securely and professionally
  2. Use appropriate materials and dimensions
  3. Mark with correct handling instructions
  4. Ensure goods are in export-ready condition
  5. Provide accurate weight and measurement
  6. Prepare for transit and handling

 

We are NOT Responsible For:

  1. Goods damaged due to poor packaging (your responsibility)
  2. Weight/dimension inaccuracies
  3. Improper handling instructions
  4. Goods in damaged condition upon pickup

You must:

  1. Provide information promptly when requested
  2. Respond to inquiries within 48 hours
  3. Confirm orders and approvals quickly
  4. Coordinate timely pickups and deliveries
  5. Notify of any changes immediately
  6. Attend meetings when required

14. LIABILITY & LIMITATIONS

Under no circumstances shall Axis Link be liable for:

Indirect Losses:

  1. Lost profits or lost business opportunity
  2. Loss of market share or revenue
  3. Loss of business relationships
  4. Reputational damage or brand harm
  5. Consequential or indirect damages

 

Contingent Losses:

  1. Loss of data (unless due to our negligence)
  2. Loss of use or functionality
  3. Cost of substitute services
  4. Third-party claims or disputes
  5. Regulatory penalties or fines you face

 

Maximum Aggregate Liability:

  1. For D2C Services: Limited to service fees paid in prior 12 months
  2. For Freight Services: Limited to freight charges + 10% of goods value (maximum ₹50L)
  3. For Compliance Services: Limited to compliance fees paid for that service
  4. For Websites/Technology: Limited to subscription or usage fees

We are NOT liable for:

Force Majeure Events:

  1. War, terrorism, strikes, civil unrest
  2. Natural disasters (earthquakes, floods, hurricanes)
  3. Pandemics, epidemics, disease outbreaks
  4. Government actions, sanctions, embargoes
  5. Unforeseen events beyond reasonable control

 

Third-Party Actions:

  1. Shipping line delays or failures
  2. Customs authority actions or delays
  3. Distributor underperformance
  4. Port authority strikes or closures
  5. Carrier loss or damage to goods

 

Customer Actions:

  1. False information provided by you
  2. Non-payment of invoices
  3. Failure to provide timely documentation
  4. Goods damage due to improper packaging
  5. Breach of your obligations
  6. Regulatory violations on your part

 

Market Conditions:

  1. Price increases by carriers or ports
  2. Fuel surcharges or economic factors
  3. Capacity constraints or congestion
  4. Market demand changes
  5. Regulatory requirement changes

You indemnify Axis Link against:

  1. Claims arising from your breach of these Terms
  2. Loss or damage caused by your actions
  3. Regulatory violations on your part
  4. Third-party claims related to your goods
  5. Your failure to provide accurate information
  6. Your non-payment of invoices
  7. Claims relating to intellectual property/trademark

 

Indemnification Includes:

  1. Legal fees and court costs
  2. Settlement amounts paid
  3. Damages awarded
  4. Investigation costs

Recommended Insurance:

  1. Cargo/goods insurance (especially for high-value items)
  2. Professional indemnity insurance (for contingencies)
  3. Comprehensive goods liability coverage

 

We maintain:

  1. Professional indemnity insurance
  2. General liability coverage
  3. Cyber liability insurance
  4. Error & omissions coverage

Insurance Limits Do NOT Exceed Terms Liability Caps

We explicitly do NOT guarantee:

  1. Distributor sales targets or success
  2. Market expansion will be profitable
  3. Regulatory approval will be granted
  4. Freight delivery dates (subject to delays)
  5. Regulatory rejection won't occur
  6. Future market conditions or demand

We Only Guarantee:

  1. Professional service delivery as quoted
  2. Reasonable care and diligence
  3. Compliance with stated service standards
  4. Timely communication and updates
  5. Protection of your confidential information

15. INDEMNIFICATION

You agree to indemnify and hold harmless Axis Link from:

Product-Related Claims:

  1. Product liability claims (injury, illness, property damage)
  2. Intellectual property infringement claims
  3. Trademark or brand infringement
  4. Warranty or quality claims by end-customers
  5. Health and safety violations
  6. Environmental damage claims

 

Legal & Regulatory Claims:

  1. Your violation of any law or regulation
  2. Your breach of contract with third parties
  3. Your non-compliance with export/import laws
  4. Sanctions or embargo violations
  5. Your failure to obtain necessary licenses/permits
  6. Regulatory penalties due to your actions

 

Financial Claims:

  1. Your non-payment of invoices to third parties
  2. Disputed charges or chargebacks
  3. Currency exchange losses
  4. Fraudulent payment instruments used

 

Process:

  1. We notify you of claim
  2. You defend claim at your cost
  3. We cooperate and provide information
  4. You pay any settlement or judgment
  5. You reimburse our legal fees

We agree to indemnify you from:

Our Negligence:

  1. Claims arising from our negligent acts or omissions
  2. Documentation errors caused by our staff
  3. Regulatory submission errors (if we assured accuracy)
  4. Unauthorized disclosure of your information

 

Our Breach:

  1. Claims arising from our breach of these Terms
  2. Our failure to provide promised services
  3. Our unauthorized use of your confidential information
  4. Our violation of intellectual property laws

 

Limitations:

  1. Only for claims we caused directly
  2. Excluding claims you contributed to
  3. Limited to our liability cap (per Section 14.1)
  4. We defend and control legal strategy

16. INSURANCE & RISK

Goods shipped at your risk:

  1. Once goods leave your facility, risk transfers to us
  2. During transit with carriers, risk shared per Incoterms
  3. Upon arrival at destination, risk transfers to recipient
  4. We are not insurers unless insurance is separately purchased

 

Insurance Transfer:

  1. If goods damaged during our handling: Our liability to you
  2. If goods damaged by carrier: Carrier liability (we assist claim)
  3. If goods damaged in warehouse: Our liability
  4. If goods damaged due to force majeure: No liability

Option 1: No Insurance (Not Recommended)

  1. Goods shipped uninsured
  2. All loss/damage risk with you
  3. No insurance claim recovery possible
  4. Cost: ₹0 (you save premium)

 

Option 2: Axis Link-Arranged Insurance (Recommended)

  1. Premium: 0.5-1.5% of goods value
  2. Coverage: All-risk (loss, damage, average)
  3. Includes: War, strikes (where legally possible)
  4. Excludes: Negligence, undervaluation, inherent vice
  5. We arrange and manage claims
  6. Cost: Added to freight invoice

 

Option 3: Your Own Insurance

  1. You arrange insurance with insurer of choice
  2. Your insurance policy covers loss/damage
  3. We provide documentation for your claim
  4. Premium: Paid to your insurer
  5. Cost: Your choice of coverage level

Claims Process:

  1. Notification: Notify within 30 days of loss/damage
  2. Documentation: Provide proof of loss, photos, invoice, packing list
  3. Inspection: Surveyor may inspect goods/facility
  4. Assessment: Claim amount determined
  5. Settlement: Payment made within 60 days of approval
  6. Subrogation: Insurer may recover from liable third party

 

Common Exclusions:

  1. Delay (most policies exclude)
  2. Inherent quality issues (perishables, etc.)
  3. Undervaluation (compensation limited to declared value)
  4. Negligence by insured
  5. Unlawful activity
  6. Overloading or improper packing

 

Undervaluation Risk:

  1. Always declare true value of goods
  2. If undervalued, compensation capped at declared value
  3. Recommend +10% buffer on true value for safety

Axis Link maintains:

  1. General Liability: ₹1 Cr coverage
  2. Professional Indemnity: ₹50L coverage
  3. Cyber Liability: ₹25L coverage
  4. Employee Dishonesty: ₹25L coverage

Coverage Limits Apply:

  1. Our insurance does NOT exceed our liability caps
  2. Insurance covers our errors and negligence
  3. Does NOT cover customer negligence or product liability

17. INTELLECTUAL PROPERTY RIGHTS

Your IP Rights:

  1. You retain all rights in your brand, trademarks, designs, patents
  2. We do not claim ownership of your intellectual property
  3. We will not use your IP without written permission

Our IP Rights:

  1. We retain ownership of our platforms, systems, content
  2. Our service methodologies and processes
  3. Our brand and trademarks
  4. Our documentation and reports (templates)

You grant us:

  1. Right to use your brand/trademarks for service delivery (limited)
  2. Right to display your company name and logo on our website (with permission)
  3. Right to reference you as customer in marketing (optional)
  4. Right to use product information for distribution purposes

 

We grant you:

  1. Non-exclusive license to use our platform for service access
  2. Right to view and download your transaction documents
  3. Right to use reports and analytics we generate for you

Our Commitments:

  1. We will protect your brand and trademark integrity
  2. Distributors must follow brand guidelines
  3. Packaging and marketing must comply with your specifications
  4. We will enforce brand standards in our network
  5. Counterfeit activity will be reported

 

Your Responsibilities:

  1. Maintain trademark registration in target markets
  2. Provide brand guidelines and specifications
  3. Monitor distributor compliance
  4. Report trademark infringement to us

Website Content:

  1. Our website content is protected by copyright
  2. You can view and print for personal use only
  3. No downloading or republishing without permission
  4. Screenshots must include copyright notice

 

Reports & Documents:

  1. Our reports contain our intellectual property (methodologies, formats)
  2. Templates can be used for your business purposes
  3. Cannot be resold or redistributed
  4. Copyright notice must be retained

18. CONFIDENTIALITY

Definition:

  • Any information marked "Confidential"
  • Business plans and strategies you share
  • Pricing and margin information
  • Customer lists and contacts
  • Product formulations and specifications
  • Financial information and sales data
  • Technical data and processes
  • Personal data (covered separately under Privacy Policy)

 

Not Confidential:

  1. Information already public
  2. Information received from third party (not confidential)
  3. Information independently developed
  4. General business concepts or ideas
  5. Information you authorize us to disclose

Axis Link will:

  1. Keep your information confidential
  2. Disclose only to employees with need-to-know
  3. Protect from unauthorized access
  4. Not use for unauthorized purposes
  5. Return or destroy on request (after engagement ends)

 

Duration:

  1. Confidentiality lasts during engagement and 3 years after
  2. Exceptions: Legal requirement to disclose (with notice if possible)
  3. Trade secrets protected indefinitely

With Permission:

  1. We may feature you as a customer reference
  2. We may publish anonymized case study (if permitted)
  3. We will not disclose sensitive information
  4. We will provide draft for your approval before publication

 

Without Permission:

  1. You can request anonymity
  2. We will respect your confidentiality preferences
  3. We will not use your name/brand in marketing without consent

19. TERMINATION & CANCELLATION

By Customer:

  1. You may terminate anytime by written notice
  2. Notice to: 
  3. legal@axislink.com
  4.  with subject "Termination Notice"
  5. Effective: Upon receipt and review
  6. Obligations survive: Payment, indemnification, confidentiality

 

By Axis Link:

  1. Immediate termination: Material breach, non-payment (>30 days), illegal activity
  2. 14 days' notice: Repeated minor breaches, change in service availability
  3. Termination email sent to primary contact

Upon Termination:

  1. All services cease (except completion of in-process shipments)
  2. No new orders accepted
  3. Existing contracts continue until completion
  4. Payment obligations remain (for delivered services)

Access & Data:

  1. Account access suspended immediately
  2. Historical data retained for 90 days
  3. Documents available for download
  4. Deletion after 90 days (unless legal hold applies)

Following Provisions Survive Termination:

  1. Payment obligations for services delivered
  2. Confidentiality obligations
  3. Indemnification obligations
  4. Liability limitations and exclusions
  5. Intellectual property provisions
  6. Dispute resolution and governing law
  7. Provisions explicitly marked as "surviving"

Upon Termination:

  1. All outstanding invoices become immediately due
  2. No further credit extended
  3. Payment required within 7 days
  4. Late payment penalties apply
  5. Legal collection action may be pursued

Customer must return:

  1. Documents containing Axis Link information
  2. Business materials and templates
  3. Any confidential company information
  4. Digital copies (if requested)

Return Method:

  1. Physical documents: Ship to our office address
  2. Digital documents: Email deletion confirmation
  3. Timeline: Within 10 days of termination request

20. DISPUTE RESOLUTION

Before Pursuing Legal Action:

  1. Send Written Notice:
    1. Email: 
    2. disputes@axislink.com
    3. Include: Specific grievance, supporting documentation, proposed resolution
    4. Timeline: Within 15 days of issue arising
  2. Good Faith Discussion:
    1. Our disputes team responds within 5 days
    2. Phone call or meeting to discuss resolution
    3. Both parties in good faith attempt to resolve
    4. Timeline: 15 days for resolution discussion
  3. Escalation to Management:
    1. If unresolved, escalate to our CEO/Director
    2. Formal meeting within 10 days
    3. One final opportunity to resolve

If Informal Resolution Fails:

  1. Mediation Process:
    1. Mutually agreed neutral mediator selected
    2. Each party presents its position
    3. Mediator facilitates discussion
    4. Goal: Reach mutually acceptable resolution
  2. Mediation Terms:
    1. Cost: Split equally (50/50) between parties
    2. Timeline: Complete within 30 days
    3. Location: Mutually agreed (Bengaluru preferred)
    4. Confidential (settlement not disclosed)
  3. If Mediation Fails:
    1. Either party can pursue arbitration
    2. Mediator statement: "Unable to resolve"

Mandatory Arbitration for Disputes:

Scope:

  1. All disputes arising from these Terms or services
  2. Except: Intellectual property, confidentiality, injunctive relief
  3. Amount: No limit (including large disputes)

 

Arbitration Details:

  1. Arbitrator: Single arbitrator (mutual agreement) or three arbitrators (if value >₹50L)
  2. Venue: Bengaluru, Karnataka, India
  3. Rules: Indian Arbitration and Conciliation Act, 1996
  4. Law: Indian law (substantive), arbitration rules apply to procedure
  5. Language: English (Hindi available on request)

 

Timeline:

  1. Award issued within 6 months of arbitration commencement
  2. Extended for complex cases (max 12 months)
  3. Final and binding (limited appeal rights)

 

Costs:

  1. Arbitrator fees: Split per arbitration rules
  2. Legal fees: Each party bears own costs (unless arbitrator awards otherwise)
  3. Losing party may bear full costs if claim deemed frivolous

 

Enforcement:

  1. Arbitration award enforceable under Indian law
  2. Non-compliance: Court enforcement action

Jurisdiction:

  1. Court: District Court or High Court in Bengaluru
  2. Venue: Bengaluru, Karnataka, India
  3. Law: Indian Substantive Law
  4. You consent to jurisdiction of these courts

 

Applicable Laws:

  1. Indian Contract Act, 1872
  2. Sale of Goods Act, 1930
  3. Information Technology Act, 2000
  4. Consumer Protection Act, 2019
  5. Other applicable Indian laws

You waive any right to jury trial (not applicable in India anyway, but expressly waived).

Each party bears own legal costs unless:

  1. Arbitration award includes attorney fees to prevailing party
  2. Court judgment awards fees (rare in India)
  3. Agreed by parties in settlement

21. FORCE MAJEURE

Force Majeure events include:

  1. Natural Disasters: Earthquakes, hurricanes, floods, tsunamis, volcanic eruption, landslides
  2. War & Conflict: War, terrorism, civil unrest, riots, strikes, labor disputes
  3. Government Actions: Sanctions, embargoes, regulatory bans, port closures, strikes
  4. Pandemics: COVID-19, epidemics, disease outbreaks, government quarantines
  5. Accidents: Marine disasters, shipwrecks, container loss, accidents
  6. Utility Failures: Power outages, internet outages, infrastructure failure
  7. Weather Events: Typhoons, cyclones, extreme weather, snow, fog

 

NOT Included in Force Majeure:

  1. Economic downturns or market changes
  2. Carrier price increases
  3. Fuel surcharges or inflation
  4. Pandemics foreseen or expected
  5. Strikes by specific industries
  6. Ordinary business risks

Upon Force Majeure:

  1. Our performance obligations are suspended (not cancelled)
  2. Service delivery may be delayed indefinitely
  3. Payment obligations are also suspended
  4. Costs incurred continue to accrue (no credit)

We must notify you:

  1. Within 48 hours of force majeure event
  2. Describe event and impact on services
  3. Provide estimated resumption date (if available)
  4. Update every 7 days with status

 

Upon Event Clearance:

  1. Services resume as soon as reasonably possible
  2. Suspended timelines restart from resumption date
  3. Payment obligations resume
  4. We provide updated timeline estimate

If Force Majeure Lasts >60 Days:

  1. Either party may terminate services
  2. Partial refund: Pro-rata for incomplete service periods
  3. No other liability or damages
  4. Force majeure provides complete defense

22. MODIFICATIONS TO TERMS

Axis Link reserves the right to modify these Terms at any time by posting updated version on website.

For Material Changes:

  1. 30 days' advance notice via email
  2. Notice on website homepage
  3. Changes effective after notice period expires
  4. You may opt-out if changes are unfavorable

 

For Non-Material Changes:

  1. May take effect immediately
  2. Including: Clarifications, formatting, added details
  3. No opt-out required

Continued use of our services after modifications take effect constitutes acceptance of modified Terms.

  1. Modifications do NOT affect existing signed agreements
  2. Existing agreements continue under previous Terms
  3. New services use modified Terms
  4. Renegotiation available if requested

23. MISCELLANEOUS PROVISIONS

These Terms, together with Privacy Policy and any signed agreement, constitute the entire agreement between you and Axis Link regarding our services.

This agreement is governed by and construed in accordance with the laws of India, without regard to conflicts of law principles.

All Notices Should Be Sent To:

Legal Notices:

  1. Email: 
  2. legal@axislink.com
  3. Mail: [Company Address], Bengaluru, Karnataka, India
  4. Requires: Registered email or registered post

Service Notices:

  1. Email: 
  2. hello@axislink.com
  3. Portal: Submit via customer account
  4. Phone: +91-XXXXXXXXXX

Effective When:

  1. Email: Upon send (we confirm receipt)
  2. Mail: 5 business days after posting
  3. Portal: Immediately
  1. You are an independent customer
  2. We are NOT partners, agents, or joint venture partners
  3. No partnership or joint venture is created
  4. You cannot bind us to obligations
  5. You cannot represent yourself as our employee/partner

Section headings are for convenience only and do not limit or affect provisions.

Failure to enforce any right is not waiver of that right. Partial exercise of a right does not waive other rights.

These Terms may be signed in counterparts (email, wet signature, digital signature), each constituting original.

The following are part of these Terms:

  • Schedule A: Service Pricing
  • Schedule B: Payment Terms
  • Schedule C: Distributor Network Guidelines
  • Schedule D: Freight Forwarding Terms (FFFAI)

Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast

24. ACKNOWLEDGMENT

✓ You have read these Terms and Conditions
✓ You understand your obligations and our limitations
✓ You accept all terms without modification
✓ You are authorized to enter into this agreement
✓ You will comply with all applicable laws
✓ You accept our Service-Specific Terms

 

These Terms and Conditions are governed by Indian law and apply to all services provided by Axis Link Exports Private Limited.

For questions or clarifications, contact 

legal@axislink.com

Contact Us

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Our Phone

+91 8981611018

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